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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is present on each and every page. A pop-up menu will appear. It contains exhaustive information about all the operations that you can carry out on that particular page. Each pop-up menu appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a wide variety of tutorial video clips explaining how to work with our web hosting Control Panel. They're created for those of you who would like to see how things are being done rather than just reading articles. Thus, everyone can quickly get to know our Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you need, check out our comprehensive Frequently Asked Questions section, which contains questions asked by real clients and provides practical solutions. We frequently update our FAQ section with new Q&A's in an attempt to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the answer you need in the FAQ section either, you can get in touch with our great team of customer support engineers available 24x7x365 and ready to help you with any question. Each support ticket you submit will be responded to within 60 minutes (the average trouble ticket response time is just twenty minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 121105

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com